Job Description

As a Transport/Customer Service Administrator, you are seen as the heart of the admin department as you will help organise, and manage a diverse range of responsibilities to help support the smooth running of the Transports and Admin operation.
The ideal candidate will have experience within an administration and logistics/transport department and be looking for a long-term opportunity where they will play a vital role.
Responsibilities
·Assessing and completing daily driver collection rounds using an Industry-based software system (full training will be provided)
Supporting the sales team in account management in the event of service queries or issues
Liaising with customers to ensure operational requirements, KPI’S and customer satisfaction are always met
Call handling – liaising with customers and our internal Transport Department.
Order processing and confirmation and running and clearing daily reports.
Updating customer details on our CRM (Customer Relationship Management) system
Liaising with our drivers by giving them operational and admin support
Supporting the transport team with vehicle planning and route efficiency by delivering general administration as required and performing data analysis and key reports
Debriefing of transport office/drivers at the end of the working day if any challenges have been identified and support with swift resolutions
Resolving service-related queries and invoice/charge queries on behalf of the customer with the support of the finance and sales team.
Skills Required
Excellent communication skills both written and verbal
Ability to plan, organise and prioritise workload effectively.
Experience in working to tight deadlines
Good attention to detail
Good geographical knowledge of the local area
Strong PC skills – knowledge of Microsoft Office Suite
Minimum GCSE Grade 4 or above (or equivalent) in English and Maths.
Desirable
Experience in the Transport /Logistics industry.
Good geographical knowledge of the local area