Job Details

Sales/Customer Services Co-ordinator (temp to perm)

Ref: VAC-1006184
 
  • Salary: c£25,000
  • Location: Ipswich
  • Industry: Shipping
  • Discipline: Customer Services
  • Employment: Permanent

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Job Description

An exciting temp to perm opportunity with local freight company – to commence immediately

Acting as the first focal point for the customer for all matters and ensuring that we meet the local operational needs to deliver the customer requirements.
Relevant communication with the customers, the route team, the Service Delivery Managers, and financial teams.
To utilise the non-contract/contract element of the daily train plan ensuring maximum fill and revenue.
Push for additional work across the three platforms to ensure maximum revenue
Receive and process all bookings from the customers to an agreed specification and within the agreed timescales.
Liaise with the customers and offices at all levels as required, ensuring a professional approach and image is maintained.
Develop and maintain strong working relationships with all departments within the company and the customers.
To manage the day-to-day activities of the customers, in conjunction with the requirements of the Commercial department and in line with Company standards and available services advising the customer where necessary.
Manage and achieve business targets as agreed with the management team.
Maximise all sales opportunities available from the customer base, considering future strategic planning and opportunities identifying future trends in traffic and any relevant new business
Work in conjunction with the Commercial department and the Resource Managers to offer incentives to the customer to maximise utilisation and profit.
Maintain high standards of customer care at all times and deliver effective communications, within agreed timescales as discussed with the customer service manager.
To work in conjunction with the Shared Service Centre to ensure that all revenue earned is accurately and timely invoiced ensuring all movements are rated as per the agreed tariff, whilst raising additional charges where necessary and processing claims/administration as required.
Develop and maintain an understanding of the key performance indicators and actively work to bring them in line with company expectation
▪ To undertake any other appropriate tasks commensurate with your skills as directed by the Head of Sales and provide cover in accounts as necessary.
▪ To provide weekly/daily/periodic reports detailing specific information as directed by your Account Manager.
▪ Work with customers and internally to reduce admin from booking stage to billing

Salary c£25,000

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