Job Details

Operations & Customer Service Coordinator

Ref: VAC-12399
  • Start Date: Immediate
  • Location: Felixstowe
  • Industry: Shipping
  • Discipline: Freight Forwarder
  • Employment: Permanent


Job Description

Operations & Customer Service Coordinator
To control freight forwarding on import accounts on a start to finish basis, develop excellent customer relationships through the delivery of a consistent and high quality service.
Previous experience in Freight forwarding is essential, experience in Exports is an advantage but not essential
Managing all bookings from start to finish for allocated customers
Develops relationships with allocated customers
Issues booking instructions to origin offices
Processes Import and Export bookings
Accepts all orders (from customer or overseas office) and assumes full responsibility for the
successful completion, including origin management, customs clearance and delivery.
Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution
Processing UK Customs Clearance
Develops processes and tools to support customer interface and communications
Manages customer enquiries
Monitor and registers all customer complaints and drives resolution and root cause
Ensures correct charges are highlighted / passed for billing
Has full responsibility for correct Profit and loss per file handled.

Key Skills
Strong background in Ocean Freight Forwarding
Good administrative and Microsoft Office skills including Excel skills
Thoroughly embedded knowledge of start to finish Ocean Freight process, including Rating, Cross Trade and some knowledge of Air.
Results driven and good attention to detail
Excellent communication and interpersonal skills
Flexible can-do attitude
Good written and spoken English
Ability to build relationships with customers, internal and external stakeholders
Able to prioritise, perform under pressure and work using own initiative.


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A&S Recruitment specialises in assisting candidates to secure positions in the transport, warehousing, commercial and shipping sectors. We connect applicants to jobs in Ipswich, Felixstowe and surrounding areas. With superior industry experience and a reputation for unwavering excellence, we’re confident we can find the right people for the right job, and vice versa.

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