Job Details

Inside Sales Customer Service Coordinator

Ref: VAC-12433
  • Start Date: Immediate
  • Location: Ipswich
  • Industry: Shipping
  • Discipline: Indoor Sales Co-ordinator
  • Employment: Permanent


Job Description

Inside Sales Customer Service Coordinator
To assist with Inside sales and customer service on import accounts, develop excellent customer relationships through the delivery of a consistent and high-quality service.
Previous experience in Freight forwarding is essential
Excellent attention to detail essential
Negotiation skills would be an advantage
Managing rates relating to bookings, ensuring rates are correctly filed in customer contracts
Develops relationships with internal and external stakeholders
Excellent communications skills essential
Liaising with our authorised agents at ports of loading
Accepts all orders (from customer or overseas office) and assumes full responsibility for the successful completion, including origin management, customs clearance and delivery.
Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution
Takes and handles customer enquiries
Takes and registers all customer complaints and drives solution of customer complaints by solving it directly or assigning tasks to other function
Ensures correct charges are processed on customers contract

Key Skills
Strong background in Freight Forwarding
Good Administrative and Microsoft Office skills including Excel skills
Thoroughly embedded knowledge of start to finish Ocean Freight process
Results driven and good attention to detail
Excellent communication and interpersonal skills
Flexible can-do attitude
Good written and spoken English
Ability to build relationships with customers, internal and external stakeholders
Able to prioritise, perform under pressure and work using own initiative.


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A&S Recruitment specialises in assisting candidates to secure positions in the transport, warehousing, commercial and shipping sectors. We connect applicants to jobs in Ipswich, Felixstowe and surrounding areas. With superior industry experience and a reputation for unwavering excellence, we’re confident we can find the right people for the right job, and vice versa.

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