Job Details

Import Customer Services Clerk

Ref: VAC-1005563
  • Salary: £27000 p/a
  • Location: Felixstowe
  • Industry: Shipping Agent
  • Discipline: Import Customer Services Clerk
  • Employment: Permanent


Job Description

Our Felixstowe client is looking to recruit an import customer services clerk to join their expanding busy team
Will be required to provide a first class, excellent customer service
Dealing directly and developing relationships with customers by telephone/e-mail
Consistently deliver high levels of customer service and satisfaction
Ensure all documentation is completed in a correct manner
Take ownership and control of shipment throughout operational process including the monitoring of intermodal daily call over and ETA check
Liaise with customs clearance department if required
Check customer invoice matches terms of shipment and finalise invoice
Proactively grow business from existing customers and cross sell at all opportunities
Candidates will ideally have a good understanding of the freight forwarding industry, competent with forwarding procedures relating to imports
Able to work well in a team and have good communication skills
Good level of Microsoft Word & Excel


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A&S Recruitment specialises in assisting candidates to secure positions in the transport, warehousing, commercial and shipping sectors. We connect applicants to jobs in Ipswich, Felixstowe and surrounding areas. With superior industry experience and a reputation for unwavering excellence, we’re confident we can find the right people for the right job, and vice versa.

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