Job Details

Export Operator & Customer Service Coordinator

Ref: VAC-12534
 
  • Salary: £25,000 + DOE
  • Start Date: Immediate
  • Location: Felixstowe
  • Industry: Shipping
  • Discipline: Export Operations
  • Employment: Permanent

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Job Description

Export Operator and Customer Service Coordinator

Our valued global client is seeking an Export Operator, this is a great opportunity where the successful candidate will be working alongside a specialised team they can gain valuable experiences in order they develop in their roles.

Duties Include:

– To control Export accounts on a start to finish basis, develop excellent customer relationships through the delivery of a consistent and high quality service.
– Previous experience in Exports is essential
– Managing all bookings from start to finish for allocated customers
– Receiving and processing Bookings
– Arranging collection of cargo
– Documentation, bills of lading
– Liaising with Carriers
– Team player
– Commercial awareness
– Working to agreed company KPI’s to measure performance
– Assumes full responsibility for the successful completion, including destination management, collection and customs clearance
– Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution
– Manages customer enquiries
– Monitor and registers all customer complaints and drives resolution and root cause
– Ensures correct charges are highlighted / passed for billing
– Organised and able to work under pressure to meet strict deadlines

Key Skills
– Strong background in Export Ocean Freight
– Good administrative and Microsoft Office skills including Excel skills
– Excellent attention to detail
– Excellent communication and interpersonal skills
– Flexible can-do attitude
– Good written and spoken English
– Ability to build relationships with customers, internal and external stakeholders
– Able to prioritise, perform under pressure and work using own initiative.

About the Company:

Our client has been revolutionising, shaping, and simplifying the world of logistics. From inventing the international air express industry to becoming the world’s leading logistics company; they are thinkers, makers and pioneers that constantly challenge what’s possible.

Location of the role is based in Felixstowe and they provide a good, positive and supportive working environment where their staff feel valued.
As one of the world’s largest and most innovative employers, they take special pride in their people. A global company that values diversity, ambition and a collaborative can-do attitude. And that offers you all the support you need to make your career as rewarding as possible.

Salary & Benefits:
The company is offering a competitive salary from £25K + depending on experience

Please call Amanda on 01394 286051 for further information

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