Job Details

European Customer Care Operative

Ref: VAC-1004942
  • Salary: Up to £25,000
  • Location: Ipswich
  • Industry: Ports
  • Discipline: Customer Services
  • Employment: Permanent


Job Description

The Role Will Involve:
• A high level of customer care dealing directly new and existing customer needs, liaising with suppliers to deliver on our service commitment and promise.
• Customs formalities for European Movements.
• Building and maintaining client relations for continued business with customers.
• Data capture and record keeping.
• Supporting customers with general customs advice.
• Internal auditing checks to maintain high level customs compliance.
• Proactive approach to problem solving and opportunities.
• Being able to multitask and prioritize workloads.
• The ability to work as part of a team.
• Working with HMRC and other customs authorities.
Additional aspect may be included or varied depending on an applicant’s skill set and experience.

Experience / Skills Required:
Current experience in customs clearances and knowledge will give any applicant an advantage. The client is looking to grow a team with varied experience and skills, some of what they are looking for are:
• European Operations experience.
• Knowledge of customs process and requirements (Training will be provided).
• Competence in handling/submitting additional customs documentation, certificates, or licences.
• Knowledge of Tariffs.
• Handling of customs for freight movements involving EU/EFTA countries and understanding of proposed new procedures starting 2021.
• Understanding of AEO Procedures.
• General Customs Compliance.
• Understanding of Inco Terms.
• Additional declarations for specific destinations and origins.
• High level customer service skills.
• Strong organisational and communication skills.
• Ability to work as part of a team.
• Good problem-solving skills.
Salary for this role will be up £25,000 depending on experience.


Career Top-Tips and Guides from A&S

Careers Hub

Some of our latest positions

A&S Recruitment specialises in assisting candidates to secure positions in the transport, warehousing, commercial and shipping sectors. We connect applicants to jobs in Ipswich, Felixstowe and surrounding areas. With superior industry experience and a reputation for unwavering excellence, we’re confident we can find the right people for the right job, and vice versa.

View all vacancies

General Enquiry

  • This field is for validation purposes and should be left unchanged.