Job Details

Customs Operations Manager

Ref: VAC-12463
  • Salary: £40,000
  • Start Date: Immediate
  • Location: South West London
  • Industry: Shipping
  • Discipline: Freight Forwarder
  • Employment: Permanent


Job Description

Customs Operations Manager – based in Wimbledon
Salary from £40000 with potential to earn upto £63000

Our valued client is looking for a Customs Operations Manager to join our growing Customs department!
Customs processes are an increasingly challenging part of clients business and they are currently looking for an experienced and capable person to join of their Customs management team.

The role will be to ensure the effective operation of the Customs function, establishing and refining business processes, building relations with various partners and stakeholders and manage a fast-growing team of Administrators. This will be a fast paced, dynamic position where you’ll need to take a pragmatic approach to solving problems to ensure our imported products get on to the shelf in stores all around the country.
If you thrive in fast-paced and exciting environments, enjoy dealing with complex challenges and have a strong background in customs, this could be the role for you!

– Managing and guiding the day to day activities of the Customs Administration team
– Building and maintaining strong relationships with internal stakeholders (including buying and finance), and externally with suppliers
– Undertaking continuous analysis of the regulatory environment, with particular regard to trade tariffs/duties and trade restrictions/requirements, and communicating them in a clear and concise way to other departments within the company
– Managing the liaison between regulatory bodies, trade partners and relevant internal departments
– Planning and managing multiple complex projects in a deadline-driven environment
– Understanding the objectives and the impact of projects on the business and driving solutions to business critical issues
– Escalating key issues to leadership proactively and in a timely manner
– Developing, implementing, and optimising departmental strategy, processes, systems, policies and standards
– Support the Head of department and current Customs Manager in building an in-house function for customs declaration and audit, including supporting recruitment and training of staff
– Providing regular status update reports to Board level Directors

– Knowledge of import processes from third countries, in particular you will need a clear understanding of the variety of documentation needed to import food and non-food items
– Powerful influencing and communication skills with the ability to liaise effectively with employees across all levels of the business
– Strong project management skills to be able to work collaboratively with a range of business departments to complete a project successfully
– In depth knowledge and experience in Customs and Excise regulations
– Process focused with attention to detail
– Ability to deal with a broad range of UK and International customs and Excise issues
– Comfortable working with a variety of stakeholders and suppliers at all levels
– Previous management experience including recruiting and developing a team
– Ability to understand and present complex issues clearly and concisely
– Solid presentation skills
– Strong organisational and analytical skills
– German language skills are highly beneficial


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