Job Details

Customer Services Coordinator

Ref: VAC-12442
  • Salary: £22,000
  • Start Date: Immediate
  • Location: Felixstowe
  • Industry: Shipping
  • Discipline: Import Line Clerk
  • Employment: Permanent


Job Description

This is a new vacancy within the logistics team as the team is growing. The successful candidate will:

Effectively liaise with nominated customers for all requirements and ensure that the details of such are in line with their SOP requirement and fully captured accurately and in a timely fashion in line with our internal operating procedures. To ensure that any service changes or updates are included in both a revised SOP and IOP. To attend meetings with the Customer where required.
To maintain an excellent level of service for all customers in line with company expectations.
To ensure that any questions/queries arising from all global internal colleagues or customers are responded to effectively and in a timely manner.

Requirements for the role are:

Previous experience within the shipping and/or freight forwarding industry.
Excellent organsiational and time management skills.
Be able to communicate with a variety of people at different levels, experience of managing customers would be an advantage.
Able to work as part of a close team and independently as required.
Be able to problem solve and work under pressure.


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A&S Recruitment specialises in assisting candidates to secure positions in the transport, warehousing, commercial and shipping sectors. We connect applicants to jobs in Ipswich, Felixstowe and surrounding areas. With superior industry experience and a reputation for unwavering excellence, we’re confident we can find the right people for the right job, and vice versa.

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