Job Details

Customer Services Coordinator

Ref: VAC-1006043
  • Salary: Upwards of 20K DOE
  • Location: Felixstowe
  • Industry: Shipping
  • Discipline: Customer Services
  • Employment: Permanent


Job Description

Key functions of the role are:
·Acting as the focal point for all customer service enquiries; building relationships & retaining customers
Delivering service excellence through the management of the customer’s cargo flow. Understanding the specific requirements at the customer level.
Identifying customer booking pattern and pro-actively engage with customers (i) regarding future changes or constraints to our products; and (ii) where customer booking pattern changes.
Follow-up internally as appropriate.
Managing exceptions during the shipment execution phase; notify customers of any additional costs their cargo may have incurred. Facilitate customer initiated changes internally as is possible.
Managing initiated changes to minimise disruption to our customers’ business.
Managing customer complaints, provide appropriate solutions or alternatives and follow up to ensure successful resolution.
Implementing strategic directions:
oIntroduce e-commerce capabilities and assess customer readiness;
oPromoting new market/service opportunities and business development areas;
oShaping business pattern to mutual advantage.

The ideal candidate will need:
Be able to problem solve and work under pressure.
Work as part of a close team and independently as required.
Has excellent attention to detail.
A positive attitude and good phone skills.
Knowledge of Excel and Iris 4 are desirable.


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A&S Recruitment specialises in assisting candidates to secure positions in the transport, warehousing, commercial and shipping sectors. We connect applicants to jobs in Ipswich, Felixstowe and surrounding areas. With superior industry experience and a reputation for unwavering excellence, we’re confident we can find the right people for the right job, and vice versa.

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