Job Description

Our Client based in Ipswich is looking for empathetic, meticulous and hardworking individual who will put the customer at the heart of everything they do and are a good team player

Responsibilities
·Answering customer care phone line: you do not hesitate to pick up the phone, and you are genuinely excited to connect with all sorts of customers
Responding to inbound e-mails: you are thoughtful and articulate, and deeply empathetic – and you recognise when a phone call is better suited to a response than an email
Working as a team to come up with solutions to the needs of our customers
Actively considering all aspects of the customer’s position at any point we are in contact with them, including what wines they have to drink now, whether their account is up to date, whether they have outstanding bills to pay
Skills & experience
Customer-centric, and then some: you put customers and their needs first all the time
Exceptional organisation, and communication skills: communicate with ease, to all sorts of lovely customers
A passion for wine: you may not know the difference between Morgon and Fleurie, but you’re interested in Beaujolais (of which they’re both crus) and eager to learn
A team player, in all senses: you pull your own weight, over-delivering whatever the weather, and are flexible when the role requires it
Friendly: it’s always sunny where you’re sitting
Prior experience in a customer service or hospitality setting preferred
Benefits
Salary commensurate with experience
Participation in our annual bonus scheme, based on company and individual performance
Employee-employer matched pension contributions, currently 5% each
Company-sponsored social events
Opportunity for wine education sponsorship
Team member discount on wine
An opportunity to build your career, not just take a job