Job Details

Customer Service Co-ordinator

Ref: VAC-14487
 
  • Salary: £23000 p/a
  • Location: Felixstowe
  • Industry: Shipping Shipping Line
  • Discipline: Import Customer Services Clerk
  • Employment: Permanent

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Job Description

Our client is a major shipping line and they are looking to recruit a Customer Service Co-ordinator

Role
To effectively liaise with nominated customers for all requirements
To ensure that any service changes or updates are included and attend meetings with the Customer where required.
To maintain an excellent level of service for and relationship with the customer
To ensure that any questions/queries arising from all global internal colleagues or the customer’s departments (such as buying, merchandising or logistics teams) are responded to effectively and in a timely manner.
Work with both internal colleagues and customers to identify opportunities and efficiencies within supply chains and processes.

Requirements
Working experience preferably within Logistics Supply Chain & Retail Logistics sectors specifically or a working knowledge with carriers / shipping lines and haulage.
Excellent customer service and helpful attitude
Strong IT skills including MS Outlook, Excel, Word, Powerpoint
Good time & deadline management

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A&S Recruitment specialises in assisting candidates to secure positions in the transport, warehousing, commercial and shipping sectors. We connect applicants to jobs in Ipswich, Felixstowe and surrounding areas. With superior industry experience and a reputation for unwavering excellence, we’re confident we can find the right people for the right job, and vice versa.

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