Customer Service Executive

  • Start Date: Immediate
  • Location: Felixstowe
  • Industry: Shipping
  • Discipline: Export Customer Services Clerk
  • Employment: Permanent
Ref: VAC-11961


Job Description

Candidates must have ideally have previous export customer service/operations experience with either a Logistics or Freight Forwarding company. The candidate must be able to multi-task, work at a fast pace, have good attention to detail, be very organised and have a cheerful, positive attitude.

Will be first point of contact for designated customers and will be responsible for bookings, resolution of service issues and customer queries. You will also be expected to pay extra attention towards managing customer service issues, holding primary responsibility for customer retention through the provision of excellent customer service and for identifying cross sell/up sell opportunities within customer base